Maintenance & Feedback
SME
Direct feedback on issues leads to quick, iterative fixes.
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Feedback is typically received through direct conversations or emails, allowing for rapid iterations.
Mid-Market
Issues and enhancement requests are logged in a ticketing system and escalated as needed.
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Support teams document recurring issues and pass them on to the PM, who then prioritises fixes in subsequent sprints.
Enterprise
Multi-tiered support collects, documents, and escalates issues through formal channels.
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Dedicated maintenance teams address escalated issues after thorough documentation, often feeding back into future planning.